{"xsrfToken":"5af61d47a0f192573be006c5e96a26cc25e23e62_lout","branding":{"id":"4","key":"rpt","name":"Request Replacement Parts","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"rpt","projectId":10003,"serviceDeskId":4,"name":"Request Replacement Parts","description":"<p>Welcome! You can raise a replacement parts request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"26","name":"Replacement Parts","descriptionHtml":"<p>An important note for Scythe: The Rise of Fenris: if you've opened SOME of the tuckboxes and think you're missing a component, please proceed to open ALL of the tuckboxes, as you're probably not missing the thing you think you're missing.</p>","callToAction":"Replacement Parts","introHtml":"<p>Missing a piece or something arrived broken?</p>","icon":10472,"iconUrl":"https://stonemaiergames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[5],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://stonemaiergames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[26],"6":[24,25]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDE1M2M3OC1hMjY3LTRlNjMtODYxZC03ODQ2MmY0N2Y2YjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI4ODg2NTQsIm5iZiI6MTczMjg4NzQ1NH0.04EcumW_pD9bTKQGhtzlqrCEB51q6Ys6cHbzyzDvyfw","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"f4153c78-a267-4e63-861d-78462f47f6b8","tokenDurationInMins":20}},"reqCreate":{"id":26,"projectId":10003,"form":{"name":"Replacement Parts","descriptionHtml":"<p>An important note for Scythe: The Rise of Fenris: if you've opened SOME of the tuckboxes and think you're missing a component, please proceed to open ALL of the tuckboxes, as you're probably not missing the thing you think you're missing.</p>","callToAction":"Replacement Parts","intro":"<p>Missing a piece or something arrived broken?</p>","instructions":"<p>An important note for Scythe: The Rise of Fenris: if you've opened SOME of the tuckboxes and think you're missing a component, please proceed to open ALL of the tuckboxes, as you're probably not missing the thing you think you're missing.</p>","icon":10472,"iconUrl":"https://stonemaiergames.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10035","fieldConfigId":"10134","label":"Game/Product Name","description":"Which product do you need replacements for?","descriptionHtml":"<p>Which product do you need replacements for?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10111","label":"Apiary","selected":false,"children":[{"value":"10119","label":"Apiary (base game)","selected":false,"children":[]},{"value":"10120","label":"Apiary Expanding the Hive","selected":false,"children":[]}]},{"value":"10025","label":"Between Two Castles of Mad King Ludwig","selected":false,"children":[{"value":"10098","label":"Between Two Castles (base game)","selected":false,"children":[]},{"value":"10099","label":"Secrets and Soirees Expansion","selected":false,"children":[]}]},{"value":"10024","label":"Between Two Cities","selected":false,"children":[]},{"value":"10026","label":"Charterstone","selected":false,"children":[]},{"value":"10022","label":"Euphoria","selected":false,"children":[{"value":"10034","label":"Euphoria (base game)","selected":false,"children":[]},{"value":"10035","label":"Euphoria: Ignorance is Bliss","selected":false,"children":[]}]},{"value":"10110","label":"Expeditions","selected":false,"children":[{"value":"10114","label":"Expeditions (base game)","selected":false,"children":[]},{"value":"10115","label":"Expeditions: Gears of Corruption","selected":false,"children":[]}]},{"value":"10103","label":"Libertalia","selected":false,"children":[]},{"value":"10027","label":"My Little Scythe","selected":false,"children":[{"value":"10090","label":"My Little Scythe (base game)","selected":false,"children":[]},{"value":"10091","label":"Pie in the Sky Expansion","selected":false,"children":[]}]},{"value":"10123","label":"Namiji","selected":false,"children":[]},{"value":"10106","label":"Nesting Box","selected":false,"children":[]},{"value":"10040","label":"Other","selected":false,"children":[]},{"value":"10092","label":"Pendulum","selected":false,"children":[]},{"value":"10096","label":"Red Rising Collector's Edition","selected":false,"children":[]},{"value":"10097","label":"Red Rising Standard Edition","selected":false,"children":[]},{"value":"10101","label":"Rolling Realms","selected":false,"children":[{"value":"10116","label":"Rolling Realms","selected":false,"children":[]},{"value":"10117","label":"Rolling Realms Redux","selected":false,"children":[]}]},{"value":"10023","label":"Scythe","selected":false,"children":[{"value":"10036","label":"Scythe (all versions)","selected":false,"children":[]},{"value":"10037","label":"Invaders from Afar","selected":false,"children":[]},{"value":"10038","label":"The Wind Gambit","selected":false,"children":[]},{"value":"10039","label":"The Rise of Fenris","selected":false,"children":[]},{"value":"10074","label":"Modular Board","selected":false,"children":[]}]},{"value":"10118","label":"Stamp Swap","selected":false,"children":[]},{"value":"10084","label":"Tapestry","selected":false,"children":[{"value":"10094","label":"Tapestry (base game)","selected":false,"children":[]},{"value":"10102","label":"Arts & Architecture","selected":false,"children":[]},{"value":"10107","label":"Fantasies & Futures","selected":false,"children":[]},{"value":"10095","label":"Plans & Ploys","selected":false,"children":[]},{"value":"10112","label":"Revised Civilisation Pack","selected":false,"children":[]}]},{"value":"10121","label":"Tokaido","selected":false,"children":[{"value":"10124","label":"Tokaido (base game)","selected":false,"children":[]},{"value":"10125","label":"Tokaido: Crossroads (expansion)","selected":false,"children":[]},{"value":"10126","label":"Tokaido: Matsuri (expansion)","selected":false,"children":[]}]},{"value":"10122","label":"Tokaido Duo","selected":false,"children":[]},{"value":"10021","label":"Viticulture","selected":false,"children":[{"value":"10029","label":"Viticulture (base game)","selected":false,"children":[]},{"value":"10030","label":"Tuscany Essential","selected":false,"children":[]},{"value":"10031","label":"Moore Visitors","selected":false,"children":[]},{"value":"10032","label":"Visit from Rhine Valley","selected":false,"children":[]},{"value":"10033","label":"Metal lira coins","selected":false,"children":[]},{"value":"10104","label":"Viticulture World","selected":false,"children":[]}]},{"value":"10028","label":"Wingspan","selected":false,"children":[{"value":"10089","label":"Wingspan (base game)","selected":false,"children":[]},{"value":"10105","label":"Asia Expansion","selected":false,"children":[]},{"value":"10086","label":"European Expansion","selected":false,"children":[]},{"value":"10088","label":"Oceania Expansion","selected":false,"children":[]},{"value":"10087","label":"Swift-Start Promo Pack","selected":false,"children":[]}]},{"value":"10113","label":"Wyrmspan","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Replacement parts requested"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Part(s) needing replacement","description":"Please be specific. E.g. for Charterstone specify card numbers","descriptionHtml":"<p>Please be specific. E.g. for Charterstone specify card numbers</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10041","fieldConfigId":"10140","label":"Region","description":"The region helps us direct your request to the appropriate person. Please note that we do not ship to South America or Africa due to the high number of delivery failures.","descriptionHtml":"<p>The region helps us direct your request to the appropriate person. Please note that we do not ship to South America or Africa due to the high number of delivery failures.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10041","label":"Asia","selected":false,"children":[]},{"value":"10042","label":"Australia/New Zealand","selected":false,"children":[]},{"value":"10043","label":"Canada","selected":false,"children":[]},{"value":"10044","label":"Europe","selected":false,"children":[]},{"value":"10100","label":"United Kingdom","selected":false,"children":[]},{"value":"10045","label":"USA","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10059","fieldConfigId":"10163","label":"Name","description":"Fill in your FULL NAME as required by the postal system to deliver packages.","descriptionHtml":"<p>Fill in your FULL NAME as required by the postal system to deliver packages.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10037","fieldConfigId":"10136","label":"Address (including postcode/zipcode!)","description":"Fill in your FULL ADDRESS so we can post replacements to you. Please include your country and postcode because we may be shipping internationally.","descriptionHtml":"<p>Fill in your FULL ADDRESS so we can post replacements to you. Please include your country and postcode because we may be shipping internationally.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10039","fieldConfigId":"10138","label":"Phone number","description":"May be used for shipping purposes.","descriptionHtml":"<p>May be used for shipping purposes.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Attach photos of damage (wait for upload to complete before clicking send)","descriptionHtml":"<p>Attach photos of damage (wait for upload to complete before clicking send)</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/26","calendarParams":{"firstDay":0,"date":"2024-11-30T00:07:34+1030","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDE1M2M3OC1hMjY3LTRlNjMtODYxZC03ODQ2MmY0N2Y2YjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzI4ODg2NTQsIm5iZiI6MTczMjg4NzQ1NH0.04EcumW_pD9bTKQGhtzlqrCEB51q6Ys6cHbzyzDvyfw","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"f4153c78-a267-4e63-861d-78462f47f6b8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}